Question 1

Should I send a pending transaction again?

Accepted Answer

A connection error does not prove that the action failed. Before sending again, check transaction history and any wallet or on-chain record. Give an agent the transaction ID and approximate time; do not repeat the payment until its status is confirmed.

Question 2

I cannot log in. What should I do?

Accepted Answer

Use Forgot password on the login screen and check the spam folder of your registered email. Never share your password, reset link or verification code in chat. If it persists, describe the error and your device.

Question 3

How do I create an account?

Accepted Answer

Choose a username, email and strong password on the registration screen, then complete the displayed verification steps. Registration does not mean every product is available in every country. Check availability in your account.

Question 4

How can I secure my account?

Accepted Answer

Enable 2FA and use a strong, unique password. Check the domain in the address bar. Support never asks for passwords, one-time codes, private keys or recovery phrases. Ask for an agent if you notice suspicious activity.

Question 5

Why is my 2FA setup code rejected?

Accepted Answer

Turn on automatic date and time on your phone. Open 2FA setup in your profile in one tab, scan the displayed QR code, and enter a current code from that SezgiX entry. If it still fails, type agent. Do not share your code or QR image in chat.

Question 6

I lost my 2FA device. What should I do?

Accepted Answer

Use your previously configured recovery method if available. Otherwise ask an agent for account access recovery. Security checks cannot be bypassed; submit identity documents only through the official secure verification channel.

Question 7

Which network should I use for a deposit?

Accepted Answer

Use only the network, address and memo/tag, if required, shown on the deposit screen for that asset. The sending wallet must use the same network. Supported networks, minimums and confirmation requirements can change; do not rely on an old address or an address supplied in chat.

Question 8

My deposit has not arrived

Accepted Answer

Check that your wallet actually sent the transaction, that the network is correct, and its on-chain confirmation status. Give an agent the TX hash, network, asset, amount and approximate time. Never send passwords, private keys or recovery phrases. This chat cannot verify or change your balance.

Question 9

How do I check a withdrawal?

Accepted Answer

Open the withdrawal record in transaction history and check its status, network, fee and TX hash, if available. On-chain completion and the platform status are separate checks. Give the transaction ID to an agent for delays or discrepancies; I cannot promise an approval or completion time.

Question 10

How do I track a TX hash?

Accepted Answer

Use the official block explorer for the network recorded on your transaction. Search the TX hash and check status, recipient and asset. A hash format can be used on multiple networks; do not infer the network from it. Support never charges a fee to unlock a transaction.

Question 11

My balance or transaction history looks incorrect

Accepted Answer

Note the asset, displayed balance, transaction ID and approximate time. Distinguish demo funds from real balances and check pending transactions. An agent must review account records. The bot cannot credit funds, approve transactions or issue refunds.

Question 12

Where can I see fees and limits?

Accepted Answer

Check the current minimum, maximum and fees on the transaction confirmation screen. These can vary by asset, network, product and account conditions. The support bot does not promise fixed limits, fees or completion times.

Frequently Asked Questions

Frequently Asked Questions