ChatGPT’s ‘Trusted Contact’ will alert loved ones of safety concerns

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Technical Details

FollowSee All by Jess WeatherbedMay 7, 2026, 6:00 PM UTC Image: The Verge Jess Weatherbed Jess WeatherbedPosts from this author will be added to your daily email digest and your homepage feed. FollowSee All by Jess Weatherbed is a news writer focused on creative industries, computing, and internet culture. Jess started her career at TechRadar, covering news and hardware reviews.

OpenAI is launching an optional safety feature for ChatGPT that allows adult users to assign an emergency contact for mental health and safety concerns. Friends, family members, or caregivers designated as a “Trusted Contact” will be notified if OpenAI detects that a person may have discussed topics like self-harm or suicide with the chatbot. “Trusted Contact is designed around a simple, expert-validated premise: when someone may be in crisis, connecting with someone they know and trust can make a meaningful difference,” OpenAI said in its announcement.

“It offers another layer of support alongside the localized helplines already available in ChatGPT. ”The Trusted Contact feature is opt-in. Any adult ChatGPT user can enable it by adding contact details for a fellow adult (18+ globally or 19+ in South Korea) in their ChatGPT account settings.

Industry Implications

The Trusted Contact must accept the invitation within a week of receiving the request. Users can remove or edit their chosen contact in the settings, and the Trusted Contact can also choose to remove themselves at any time. RelatedHow chatbots are enabling AI psychosisChatGPT will ‘better detect’ mental distress after reports of it feeding people’s delusionsOpenAI says that the notification is “intentionally limited” and will not share chat details or transcripts with the Trusted Contact.

If OpenAI’s automated systems detect that a user is talking about harming themselves, ChatGPT will then encourage the user to reach out to their Trusted Contact for help, and let them know the contact may be notified. A “small team of specially trained people” will then review the situation, according to OpenAI, and ChatGPT will send a brief email, text message, or in-app ChatGPT notification to the Trusted Contact if the conversation is determined to indicate serious safety concerns.

This advance offers important signals about the future of the sector, and the tech world is watching closely.